Director of Customer Success (FinTech)VoPay International Inc. – Vancouver, BCFull-Time On-Site About VoPay International Inc.VoPay’s Fintech-as-a-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry. The OpportunityVoPay is seeking a strategic and people-focused Director of Customer Success to lead and scale our post-sale customer organization. This senior leadership role is responsible for overseeing Customer Success Managers, Partner Success Managers, Account Manager and Onboarding Specialists, ensuring a superior and consistent customer experience from sales handover through onboarding, go-live, adoption, and long-term retention.The ideal candidate brings a strong background in SaaS or fintech customer success, proven leadership experience, and the ability to build scalable processes while partnering closely with Product, Support, Compliance, Engineering, and Account Management. This role focuses on setting direction, coaching leaders and teams, and driving customer outcomes rather than day-to-day account execution. Key Responsibilities: Team Leadership \& Development* Lead, mentor, and manage Customer Success Managers, Partner Success Managers, and Onboarding Specialists * Set clear performance expectations, KPIs, and individual development plans * Support hiring, onboarding, and training of new team members * Foster a customer-first, accountable, and data-driven culture across the Customer Success organization Customer Health, Risk \& Retention* Own and evolve customer health frameworks, success planning, and risk identification models across all customer segments * Ensure at-risk accounts are proactively identified with clear, documented recovery and mitigation plans * Lead complex escalations and executive-level customer conversations when required * Oversee processes related to negative balances, failed invoices, and broader operational or financial risk in partnership with internal teams Adoption, Value \& Advocacy* Drive long-term product adoption and feature utilization across the customer and partner base * Ensure QBRs and strategic reviews are outcome-driven, focused on ROI, adoption metrics, and business value * Work with marketing to build and scale customer advocacy programs, including case studies, testimonials, and customer references * Establish and maintain structured Voice of Customer feedback loops to inform product and leadership decisions Process, Systems \& Reporting* Own Customer Success processes, playbooks, SOPs, and supporting tools * Ensure strong CRM discipline, reporting accuracy, and consistent usage of HubSpot across teams * Track and report on onboarding performance, customer adoption, health trends, churn signals, and customer feedback * Partner with senior leadership on forecasting, capacity planning, and overall Customer Success strategy Cross-Functional Collaboration* Work closely with Account Management to support renewals, expansion readiness, and customer risk mitigation * Partner with Support to ensure efficient escalations, clear ownership, and strong customer communication * Collaborate with Product, Engineering, Risk, and Compliance to translate customer insights into operational and product improvements Qualifications:* Proven Experience: 6+ years of demonstrated success in Customer Success, Account Management, or related post-sale roles, with at least 3 years in a leadership or people-management capacity * Leadership Expertise: Proven ability to lead and scale customer-facing teams in a growth-stage organization * Financial Technology Knowledge: SaaS experience required; fintech, payments, or financial services experience strongly preferred. * Systems \& Analytics: Advanced experience with HubSpot CRM, including reporting, workflows, and customer success tracking. * Collaboration Skills: Strong ability to work cross-functionally with Product, Support, Engineering, Compliance, and Sales teams. Salary Range: $90,000- $110,000 Vopay International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Everlaw is seeking a highly-experienced Director of Customer Success that meaningfully contributes toward establishing a best in class Customer Leadership Team, delivers on results, and helps define and implement effective consumption-based customer success for the technology industry. You'll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. As a senior leader of the Customer Success team, you'll be responsible for leading a team of Customer Success Managers and Customer Success Associates who are responsible for the entire post-sale client experience in our Strategic and Plaintiff segments. You'll develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw. You'll also deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience. Your work will matter — you'll greatly impact the day-to-day experience of our customers, the growth of the company, and be a strategic leader for the CS Team. At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we're committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you're looking for a place that values passion, integrity, thinking big, and a desire to learn, we'd love to hear from you! Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. This is a full-time, exempt, on-site position located in our New York, NY or Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. ### Getting started We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you'll spend meaningful time getting to know your direct reports and discover what excites and challenges them. We're excited for you to learn, grow, and contribute right away! We trust that you'll bring experience and knowledge that will uplift and uplevel the team, but we don't expect you to know everything on Day 1. ### In your role, you'll... Understand the product! You'll start your journey completing training modules to get up running on the ins and outs of the Everlaw platform. Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership. You'll lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals. Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver the required outcomes. Create long-lasting, deep and strategic relationships with customers. Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs). Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback. Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience. Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants. ### About you You have at least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI. You are a strategic operator who can define a clear vision for your sub‑segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs. You are a strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw. You champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected. You role model Everlaw's standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers. You communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders. You are deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio. You consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw's growth and your customers' success. You are a critical and innovative thinker who isn't afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions. ### Pluses You have experience working in LegalTech or SaaS, but this is not required. You have the flexibility to travel to spend time with customers and team members. You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions. ### Benefits The expected salary range for this role is between $201,000 - $254,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate's experience and skills. The base pay range is subject to change in the future. Equity program 401(k) retirement plan with company matching Health, dental, and vision Flexible Spending Accounts for health and dependent care expenses Paid parental leave and approximately 10 days (80 hours) per year of sick leave Seventeen paid vacation days plus 11 federal holidays Membership to Modern Health to help employees prioritize mental health and wellness Annual allocation for Learning \& Development opportunities and applicable professional membership dues Company-sponsored life and disability insurance ### Perks Work in our uptown Oakland office Flexible work-from-home days on Tuesdays and Fridays Monthly home internet reimbursement Select your preference of hardware (Mac or PC) and customize your desk setup Enjoy a wide variety of snacks and beverages in the office Bond over company-wide out-of-the-box events and fun activities with your team Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice Take advantage of learning and career development opportunities Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies One of Wealthfront's 2021 Career Launching Companies, and ranked #2 on the "2022 Bay Area Best Places to Work" list by the San Francisco Business Times and the Silicon Valley Business Journal One of Fast Company's World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through "Everlaw for Good" #LI-KV1 * #LI-Hybrid Pursue Truth While Finding Yours At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you're empowered to pursue your passions, it is reflected in the work. That's why we're committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you're looking for a place that values passion, integrity, and a desire to learn, we'd love to hear from you! About Everlaw We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack - pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today. Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection. When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our full policy, and please reach out with any questions! We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.
About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. Role Overview As a Leader – Customer Success, you will own the vision, strategy, and execution of Rocketlane’s customer success function. You will lead and scale a high-performing Customer Success team while driving customer outcomes, long-term retention, and revenue expansion. This is a hands-on leadership role—balancing strategic thinking with active customer engagement—ideal for someone who enjoys building teams, refining processes, and partnering cross-functionally to deliver exceptional customer experiences. What You’ll Do Own the overall Customer Success strategy, ensuring alignment with Rocketlane’s business goals and customer outcomes Think creatively, combine the latest in AI technology with sound customer principles, drive massive innovation Lead, mentor, and scale a team of Customer Success Managers, fostering a strong customer-first culture Build and strengthen executive-level relationships with customers, acting as a strategic advisor and escalation point Drive excellence across, success plans, product as an integral component of customer workflows, renewals / retention, and expansion Establish and evolve customer success frameworks, playbooks, and best practices to support scale Own and track key CS metrics including NRR, churn, expansion, adoption, CSAT, and NPS Partner closely with Sales, Product, Marketing, and Support to ensure seamless customer journeys and clear accountability Lead QBRs and strategic reviews with key customers to demonstrate value and unlock growth opportunities Translate customer feedback and insights into product improvements and GTM strategies Work with Sales and Marketing to build customer advocacy programs, references, and case studies Drive resolution of critical escalations while maintaining high customer satisfaction and trust Continuously review and improve internal processes to increase efficiency and predictability You Should Apply If You Have 7–10+ years of experience in some combination of Customer Success, Account Management, Professional Services or Client Services, preferably in B2B SaaS Proven experience leading and scaling CS or PS teams Strong executive presence with the ability to influence senior customer and internal stakeholders Have used AI to drive radical efficiencies or to unlock new opportunities A data-driven, strategic mindset with experience owning retention and expansion outcomes Comfort operating in fast-paced, high-growth environments with evolving priorities Excellent communication, coaching, and stakeholder management skills Why Join Rocketlane? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn a ton about AI. * Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).
About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. Role Overview As a Leader – Customer Success, you will own the vision, strategy, and execution of Rocketlane’s customer success function. You will lead and scale a high-performing Customer Success team while driving customer outcomes, long-term retention, and revenue expansion. This is a hands-on leadership role—balancing strategic thinking with active customer engagement—ideal for someone who enjoys building teams, refining processes, and partnering cross-functionally to deliver exceptional customer experiences. What You’ll Do Own the overall Customer Success strategy, ensuring alignment with Rocketlane’s business goals and customer outcomes Think creatively, combine the latest in AI technology with sound customer principles, drive massive innovation Lead, mentor, and scale a team of Customer Success Managers, fostering a strong customer-first culture Build and strengthen executive-level relationships with customers, acting as a strategic advisor and escalation point Drive excellence across, success plans, product as an integral component of customer workflows, renewals / retention, and expansion Establish and evolve customer success frameworks, playbooks, and best practices to support scale Own and track key CS metrics including NRR, churn, expansion, adoption, CSAT, and NPS Partner closely with Sales, Product, Marketing, and Support to ensure seamless customer journeys and clear accountability Lead QBRs and strategic reviews with key customers to demonstrate value and unlock growth opportunities Translate customer feedback and insights into product improvements and GTM strategies Work with Sales and Marketing to build customer advocacy programs, references, and case studies Drive resolution of critical escalations while maintaining high customer satisfaction and trust Continuously review and improve internal processes to increase efficiency and predictability You Should Apply If You Have 7–10+ years of experience in some combination of Customer Success, Account Management, Professional Services or Client Services, preferably in B2B SaaS Proven experience leading and scaling CS or PS teams Strong executive presence with the ability to influence senior customer and internal stakeholders Have used AI to drive radical efficiencies or to unlock new opportunities A data-driven, strategic mindset with experience owning retention and expansion outcomes Comfort operating in fast-paced, high-growth environments with evolving priorities Excellent communication, coaching, and stakeholder management skills Why Join Rocketlane? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn a ton about AI. * Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).
Everlaw is seeking a highly-experienced Director of Customer Success that meaningfully contributes toward establishing a best in class Customer Leadership Team, delivers on results, and helps define and implement effective consumption-based customer success for the technology industry. You'll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. As a senior leader of the Customer Success team, you'll be responsible for leading a team of Customer Success Managers and Customer Success Associates who are responsible for the entire post-sale client experience in our Strategic and Plaintiff segments. You'll develop a team that provides an industry leading customer experience by partnering with clients on the segment-specific best practices for using Everlaw within their technology stack, managing escalations, and helping customers realize the full value of their investment in Everlaw. You'll also deeply collaborate across the company, partnering with Sales, Business Development, Product, Engineering, Finance, Marketing and the rest of the Customer Experience organization (including Support and User Education) to ensure a value-driven user experience. Your work will matter — you'll greatly impact the day-to-day experience of our customers, the growth of the company, and be a strategic leader for the CS Team. At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we're committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you're looking for a place that values passion, integrity, thinking big, and a desire to learn, we'd love to hear from you! Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. This is a full-time, exempt, on-site position located in our New York, NY or Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. ### Getting started We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you'll spend meaningful time getting to know your direct reports and discover what excites and challenges them. We're excited for you to learn, grow, and contribute right away! We trust that you'll bring experience and knowledge that will uplift and uplevel the team, but we don't expect you to know everything on Day 1. ### In your role, you'll... Understand the product! You'll start your journey completing training modules to get up running on the ins and outs of the Everlaw platform. Build, coach and manage a team of 7 Customer Success Managers and Customer Success Associates who are workflow experts, driving adoption and value through trusted partnership. You'll lead meaningful one-on-ones with your team, providing actionable guidance, thoughtful feedback, and supporting individual career growth goals. Develop a Customer Success roadmap for the Strategic and Plaintiff segments, and then generate required team training and processes to deliver the required outcomes. Create long-lasting, deep and strategic relationships with customers. Identify, track, innovate and deliver on customer metrics including case growth rate (NCR), net dollar retention (NDR), customer success qualified leads (CSQLs) and Moments that Matter (MtM) call to actions (CTAs). Develop a strong relationship with Product and Engineering teams to drive product improvements from customer and team feedback. Autonomously collaborate cross-functionally to design and improve processes and drive an industry-leading customer experience. Inspire, enable and develop your team to be Trusted Advisors and strategic workflow consultants. ### About you You have at least 8 years of experience leading Customer Success or post‑sales teams in a SaaS environment, including direct people management, owning a book of business, and driving retention, expansion, and customer ROI. You are a strategic operator who can define a clear vision for your sub‑segment, translate it into concrete plans and goals, and adjust quickly based on data, risks, and changing customer needs. You are a strong people leader who develops talent to work largely autonomously: you coach, delegate thoughtfully, practice situational leadership, and provide direct, timely feedback while holding your team accountable to commitments to customers, Customer Success, and Everlaw. You champion diversity, equity, inclusion, and belonging in how you lead, make decisions, and build teams, ensuring every person has fair opportunities, feels welcomed, and is respected. You role model Everlaw's standards and values, including in‑office expectations, meeting engagement, and cross‑functional collaboration, and you bring unwavering integrity to how you show up for your team and customers. You communicate with clarity, confidence and influence in writing, in presentations, and in conversation, proactively managing up and across to share status, surface risks, and build alignment with stakeholders. You are deeply customer‑centric: you build credible, trusted, long‑term relationships, partner strategically to understand requirements, and proactively drive value, outcomes, and adoption across your portfolio. You consistently drive results, using data and insight to prioritize, make decisions, and execute in service of Everlaw's growth and your customers' success. You are a critical and innovative thinker who isn't afraid to move quickly on customer and stakeholder expectations, while maintaining a thoughtful plan of action and clear rationale behind your decisions. ### Pluses You have experience working in LegalTech or SaaS, but this is not required. You have the flexibility to travel to spend time with customers and team members. You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions. ### Benefits The expected salary range for this role is between $201,000 - $254,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate's experience and skills. The base pay range is subject to change in the future. Equity program 401(k) retirement plan with company matching Health, dental, and vision Flexible Spending Accounts for health and dependent care expenses Paid parental leave and approximately 10 days (80 hours) per year of sick leave Seventeen paid vacation days plus 11 federal holidays Membership to Modern Health to help employees prioritize mental health and wellness Annual allocation for Learning \& Development opportunities and applicable professional membership dues Company-sponsored life and disability insurance ### Perks Work in our uptown Oakland office Flexible work-from-home days on Tuesdays and Fridays Monthly home internet reimbursement Select your preference of hardware (Mac or PC) and customize your desk setup Enjoy a wide variety of snacks and beverages in the office Bond over company-wide out-of-the-box events and fun activities with your team Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice Take advantage of learning and career development opportunities Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies One of Wealthfront's 2021 Career Launching Companies, and ranked #2 on the "2022 Bay Area Best Places to Work" list by the San Francisco Business Times and the Silicon Valley Business Journal One of Fast Company's World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through "Everlaw for Good" #LI-KV1 * #LI-Hybrid Pursue Truth While Finding Yours At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you're empowered to pursue your passions, it is reflected in the work. That's why we're committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you're looking for a place that values passion, integrity, and a desire to learn, we'd love to hear from you! About Everlaw We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack - pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today. Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection. When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our full policy, and please reach out with any questions! We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.