Customer Success Manager Smb Jobs

Customer Success Manager, SMB

Customer Success Manager, Laser Scanning SMB

OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better. ### THE OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results. ### HOW YOU WILL MAKE AN IMPACT Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively Track and report on key account health metrics, and lead initiatives to address risks or drive improvements Communicating effectively at all levels of the organization, keeping stakeholders informed ### WHAT WILL HELP YOU SUCCEED IN THE ROLE A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology 3+ years of experience in B2B customer success, account management, or consulting. Proven track record of building trusted relationships with B2B clients and delivering measurable business value Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus) Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders Willingness to travel to build deeper relationships and address customers' technical needs ### HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Rina (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. ### HOW WE WILL KEEP YOU SMILING It's important to take a break from work! We offer 15 days of vacation and 11 public holidays We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! A competitive compensation package that values the skills and experience you bring A competitive health/ vision/ dental insurance Up to $4500 USD employee referral bonus * 401k matching up to 4% ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. By bridging the physical and digital worlds, we're helping organizations make smarter decisions and build more efficient, connected operations. With over 300 people from around 60 nationalities and offices around the globe, we're proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds. You'll be part of an open culture that values trust, collaboration, and transparency. We are proud of our environment where diverse talent can thrive and where feedback fosters individual growth and development. Do you share our passion for disruptive technology and want to be part of our dynamic journey? At NavVis, you'll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact. We derive our strength from our diversity. NavVis' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

Customer Success Manager (SMB) (Fluent in German) (Position located in Berlin, Germany)

From €70,000/yr

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Please submit your resume in English. To learn more about our team and office culture in Berlin, Germany, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/berlin Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI\IE969384.0,7\IL.8,14_IC2622109.htm The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. Responsibilities: Forge relationships with new customers, including management and executive stakeholders, and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives Leverage KnowBe4 assessments Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Renewal Specialist with customer renewals within your portfolio. Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products. Meet and exceed bookings targets and quotas Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: Associate's degree or equivalent work experience and education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM Experience with Microsoft Excel and Word Experience with Gmail and Google Docs Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Prior experience as a Customer Success Manager preferred Excellent verbal and written communications Fluent in German Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls, email and video conferencing Strong collaborative and teamwork skills Strong negotiation skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure.* Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Customer Success Manager, SMB

Customer Success Manager (SMB)

Customer Success Manager (m/f/d) SMB

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager (m/f/d) SMB , based remotely in Germany, to help make this happen. Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution. Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business. Ensuring customer satisfaction and delivery of quarterly account reviews. Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings. Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth. Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source \& impact of issues, comparing and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible. Creating and managing automated processes to effectively forecast and communicate at-risk customers ; build risk mitigation plans to retain such accounts. Key Skills 3+ years of demonstrated success in a sales role, preferably in a technology organization. Field sales experience strongly desired The ability to be flexible and work in a rapidly changing environment is required. Aptitude for technology, knowledge of spreadsheet and Salesforce utilization. Fanatical devotion to customer service, business quality, and data security. Thinks out-of-the-box and energizes others with passion, quality, and commitment. We are looking for candidates fluent in German and English Our offer: All wolves receive compelling compensation and benefits packages, including: Equity for all employees 30 days annual leave, bank holidays and paid volunteering days off Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Fertility support and paid parental leave At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations. Have we sparked your interest? Then send us your CV and your references.

Customer Success Manager (SMB)

Customer Success Manager (SMB) (Fluent in German) (Position located in Berlin, Germany)

From €70,000/yr

About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Please submit your resume in English. To learn more about our team and office culture in Berlin, Germany, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/berlin Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI\IE969384.0,7\IL.8,14_IC2622109.htm The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process. Responsibilities: Forge relationships with new customers, including management and executive stakeholders, and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives Leverage KnowBe4 assessments Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Renewal Specialist with customer renewals within your portfolio. Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products. Meet and exceed bookings targets and quotas Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: Associate's degree or equivalent work experience and education preferred Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM Experience with Microsoft Excel and Word Experience with Gmail and Google Docs Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Prior experience as a Customer Success Manager preferred Excellent verbal and written communications Fluent in German Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls, email and video conferencing Strong collaborative and teamwork skills Strong negotiation skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure.* Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Customer Success Manager (m/f/d) SMB

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times – 2023, 2024, 2025. Join a company that’s not only leading - but also shaping - the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager (m/f/d) SMB , based remotely in Germany, to help make this happen. Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution. Achieving renewal and expansion targets through consultative selling techniques Listening to customers and providing feedback to the business. Ensuring customer satisfaction and delivery of quarterly account reviews. Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings. Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth. Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source \& impact of issues, comparing and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible. Creating and managing automated processes to effectively forecast and communicate at-risk customers ; build risk mitigation plans to retain such accounts. Key Skills 3+ years of demonstrated success in a sales role, preferably in a technology organization. Field sales experience strongly desired The ability to be flexible and work in a rapidly changing environment is required. Aptitude for technology, knowledge of spreadsheet and Salesforce utilization. Fanatical devotion to customer service, business quality, and data security. Thinks out-of-the-box and energizes others with passion, quality, and commitment. We are looking for candidates fluent in German and English Our offer: All wolves receive compelling compensation and benefits packages, including: Equity for all employees 30 days annual leave, bank holidays and paid volunteering days off Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Fertility support and paid parental leave At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Security Requirements Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations. Have we sparked your interest? Then send us your CV and your references.