Business Analyst / Product Manager
Description PingWind is seeking a Business Analyst / Product Manager with IT experience to support the Department of Veterans Affairs (VA) in digitizing benefits claim forms to ensure that Veterans receive the benefits they deserve in the most expeditious manner possible. Responsibilities Sets the overall product/form direction, aligning it with business objectives and Veteran-first principals. Works with the VA Business Owners/Subject Matter Experts to understand user needs, pain points, and policy/organizational drivers. Facilitates requirements working sessions with stakeholders/business owners; captures requirements and develops user stories and associated work items. Conducts user research and stakeholder engagement to effectively translate requirements into product vision, strategy, and MVP definition. Creates process and data flow diagrams. Coordinates with designers and developers to provide guidance and clarify requirements to ensure user stories are implemented correctly. Manages product backlog to focus capacity on highest priority epics and user stories. Maps and tracks dependencies. Creates and maintains a flexible product roadmap and prioritizes the product backlog for the development team. Works with the team to deliver complete, valuable product increments frequently, focusing on outcomes (to include improved Veteran’s experience and more efficient claims processing). Gathers and incorporates user feedback after each iteration to refine the product; works with the stakeholders to understand current and emerging needs. Demonstrates product/forms to the users for feedback and acceptance; supports user acceptance testing. Supports the creation of comprehensive documentation of product, processes, and features for both technical and non-technical audiences. Identify, assess, and mitigate risks related to product stability, security, and delivery timelines. Requirements Bachelors Degree 5 years of experience performing the duties outlined above for development project(s) using Agile-Scrum Experience working with SharePoint, Microsoft Teams, Slack, and the Atlassian suite of tools (primarily Jira) Outstanding written and verbal communication skills Expert communication and client management skills Self-motivated, detail-oriented, and organized Strong research, analytical, and problem-solving skills Flexible, able to adapt to different customer groups and expectations Experience working in and with cross-functional teams U.S. Citizenship; Ability to obtain Public Trust clearance About PingWind PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Washington DC and Northern Virginia. www.PingWind.com Our benefits include: Eleven Federal Holidays Paid Time Off accrued each pay period Parental Leave Three medical plan choices with generous employer contribution Dental and Vision Insurance Company paid Short-Term and Long-Term Disability Company paid Life and AD\&D Insurance 401k with competitive matching and vesting schedule Continuing education assistance Short Term / Long Term Disability \& Life Insurance Medical, Dependent Care and Commuter Flexible Spending Accounts Employee Assistance Program Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass) 529 College Savings Plan Legal Insurance * Pet Insurance Veterans are encouraged to apply PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.