BRIONI Retail Operations Manager
$80,000 - $90,000/yr
Summary About us Founded in Rome in 1945, Brioni is recognized as the world’s most prestigious menswear luxury house. We develop and manufacture sartorial ready-to-wear, leather goods, shoes and eyewear with an unparalleled level of craftsmanship. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a Operations Manager – Retail who will report to the Retail Director US as part of our dynamic team in New York. Job Description Your opportunity The Retail Operations Manager plays a critical role in driving operational excellence across the retail network, ensuring consistency, efficiency, and scalability of store operations. This role partners closely with HQ and cross-functional teams to enable business performance, strengthen operational discipline, and elevate the overall client experience. How you will contribute Retail Operations \& Network Performance * Lead the execution and continuous improvement of retail operating standards, ensuring consistency, compliance, and efficiency across all locations * Conduct regular store visits to assess performance, identify gaps, and implement corrective actions * Maintain and evolve the Store Operations Manual in partnership with HQ * Act as escalation point for store operational issues, ensuring timely resolution and business continuity * Establish and reinforce best-in-class back-of-house standards and ways of working Client Experience, Training \& Field Partnership * Ensure retail operations support and enhance the end-to-end client experience * Oversee after-sales processes (repairs, alterations, shipments) to ensure seamless execution * Own onboarding strategy and deliver operational training to retail teams, driving consistent adoption of processes and standards * Lead communication and rollout of new policies, tools, and processes across the network * Partner closely with Store Managers as a trusted advisor, providing hands-on support and identifying opportunities to improve performance and client experience Systems, Inventory \& Operational Control * Own POS ecosystem (XStore, SAP), ensuring system reliability and effective use of data to drive decision-making * Analyze operational and sales data to monitor performance, ensure accuracy, and strengthen operational discipline * Oversee inventory operations end-to-end, including cycle counts, physical inventories, and discrepancy resolution * Manage inventory flow across retail, wholesale, and bespoke operations Logistics, Facilities \& Vendor Management * Oversee logistics operations, ensuring efficient, cost-effective movement of goods and strong carrier performance * Support seamless execution of client shipments and oversee store supplies and packaging distribution * Manage store facilities and maintenance, ensuring operational readiness and alignment with brand standards * Lead store openings, renovations, and closures in partnership with HQ * Manage vendor relationships, ensuring service quality, accountability, and cost effectiveness Cost, Compliance \& Governance * Own operational cost control and partner with Finance to monitor budgets and drive efficiency * Serve as liaison with Internal Audit and Loss Prevention, ensuring adherence to policies and mitigating risk * Ensure compliance with all regulatory requirements, including permits, health \& safety, and fire safety standards * Provide guidance and best practices to store teams on compliance and operational controls Requirements \& Qualifications * 5+ years of experience in retail operations within a luxury or multi-unit environment. * Strong understanding of POS systems (XStore, SAP) and retail operational processes. * Advanced analytical skills with the ability to translate data into actionable business insights. * Proven ability to lead cross-functional initiatives and execute projects end-to-end. * Strong organizational skills and attention to detail in a fast-paced environment. * Effective communicator with the ability to influence and collaborate across all levels of the organization. * Experience managing vendors and driving operational efficiency. * Demonstrates a collaborative, solutions-oriented mindset with a strong commitment to operational excellence and client experience Additional Requirements * Ability to travel up to 30% support retail operations and store network needs. * Flexibility to support key retail periods and inventory cycles. Salary Range: $80,000-$90,000 per year Why work with us? This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Job Type Regular Start Date 2026-06-22 Schedule Full time Organization Brioni America Inc.