Job Description The Impact You Will Have Embark on a transformative journey into the Public Cloud! The AWS Lead Operations Specialist is ultimately responsible for supporting the administrative functions of AWS APN pipeline operations. This role will provide ongoing updates and communication to internal and AWS stakeholders on the status of our APN pipeline health. They are actioning tasks within our SLAs, empowering team members to scale. The 3 key measures within the Lead Operations management process: * Maintaining enhanced response time and meeting SLA * Ensuring consistent communication and updates of internal and external systems * Operational efficiency through process execution What You’ll Do * Responsible for entering opportunities into APN and ensuring opportunities are kept up to date * Providing consistent communication to AWS partners and internal stakeholders on pipeline reporting * Maintaining accurate and updated information across all necessary systems * Influence operational efficiencies in AWS lead process * Track and monitor progress of AWS opportunities from start to end * Administrative duties as required (examples include but not limited to: account mapping, submitting PR requests via MS Forms, submitting new/update vendor cases in SFDC) What You’ll Bring to the Table * 1+ year of administrative, sales, or operations role * Strong communication skills, and experience in dealing with multiple stakeholders including sales teams, vendors, and other technical resources * A customer-first mentality, centered on ensuring best possible experience * A problem-solving mind that can lend itself to identifying how we can improve and optimize process * Detail-oriented mindset with focus on maintaining accurate and updated information across multiple internal and external systems * Comfortable with administrative functions and data entry, Microsoft Excel, Salesforce, and/or PowerBI * Strong organizational skills and attention to detail * AWS Cloud Practitioner Certification (recommended in role) * High school diploma or equivalent (preferred)
ABOUT THE ROLE We are hiring a dynamic Lead \& Operations Specialist to join our growing family of real estate investment companies in the Kansas City metro area. This is a blended role supporting both our single-family home buying companies (KC Property Group and Happy Home Buyers) and our multifamily management and investment firms (UnitedPoint Communities and UnitedPoint Capital). The primary function of this position is serving as the Lead \& Operations Specialist — the first point of contact for home sellers reaching out to KC Property Group and Happy Home Buyers. You will manage lead intake, build rapport on the phone, qualify opportunities, and help drive deals forward. The secondary function is supporting office operations at UnitedPoint Communities and UnitedPoint Capital. When lead flow is lighter, your focus will shift to organizing office systems, improving operational workflows, and supporting corporate functions such as HR, AP, data entry, and payroll. RESPONSIBILITIES Lead Intake Responsibilities * Respond to inbound leads within 5 minutes. * Follow up with leads relentlessly. * Comfortable managing times of high call volume, including inbound lead intake and outbound follow-up. * Screen and qualify sellers based on motivation, timeline, and property details. * Build rapport and handle seller conversations with confidence and professionalism. * Set appointments and assign follow-ups using our CRM (Podio). * Stay on top of all seller communications via calls, texts, and emails. * Send contracts through DocuSign and manage offer flow. * Analyze comps, run numbers, and determine ballpark offers using MLS. * Transaction Coordination from initial contact to close -- Track deal progress, coordinate closings, and follow up with title companies to ensure deals close smoothly. * Participate in negotiations to determine the best disposition strategy for each deal. * Ensure CRM data is clean, accurate, and up to date. * Work side by side with the Investment Sales Manager in a support capacity. * Get 5-star reviews from home sellers after closings. Office Operations Responsibilities * Keep the corporate office running smoothly — supplies, calendars, QuickBooks, reminders, and documentation. * Provide critical back-end support for our multifamily operations and general office environment. * Create and implement administrative procedures and ensure they are followed company-wide. * Organize meetings and proactively follow up on next steps and deliverables. * Maintain company records, HR files, and employee onboarding documentation. * Assist with accounts payable, payroll preparation, benefits enrollment, and reporting. * Serve as the go-to resource for helping team members stay organized and on top of systems and processes. * Support leadership with reporting and meeting preparation. * Ability to anticipate problems and proactively address them before they become issues. WHAT WE’RE LOOKING FOR Lead Intake Traits * Ability to drive a conversation, think quickly, and remain confident on the phone. * Comfortable handling rejection and keeping conversations moving. * Comfortable working in an environment that ebbs and flows based on inbound lead volume. Understands that some weeks are heavy with inbound leads and other weeks require more operational focus — and performs well in both. * Strong judgment on follow-up timing and willingness to be trained on comping single-family homes. * Enjoys talking to people and building rapport. * Relentlessly follows up and wants to play a critical role in converting home seller leads into sales. Office Operations Traits * Hyper-organized, detail-oriented, and proactive. * Loves creating order from chaos — documents, calendaring, processes. * Takes initiative to solve problems before they become issues. * Reliable, resourceful, and positive in a team environment. QUALIFICATIONS * Experience in office management, customer service, or a related field preferred. * Strong phone and interpersonal communication skills, yet can also slow down the pace and become analytical. * Familiarity with CRMs (Podio preferred), Microsoft Office, and basic Excel functions. * Prior office management, HR, or AP/payroll experience is a plus. * College degree preferred but not required. WHO WE ARE * KC Property Group and Happy Home Buyers are trusted local home-buying companies known for helping homeowners sell quickly, as-is, with no fees or commissions. We’re closing in on 1,000 transactions in the Kansas City Metro and have been in business 10 years! www.kcpropertygroup.com and www.happykc.com * UnitedPoint Communities and UnitedPoint Capital are vertically integrated firms focused on acquiring, managing, and operating high-performing multifamily properties in the Kansas City market. www.unitedpointcapital.com CORE VALUES * Positivity – Bring an optimistic, can-do attitude every day. * Team Player – Collaborate and support your teammates. * Do-It-Now – Be proactive, decisive, and action-oriented. * Ambitious – Strive for excellence and continuous growth. * Flexible – Adapt to change with confidence and creativity. COMPENSATION This position offers full benefits and a competitive base salary plus performance-based commissions tied to closed deals and revenue goals. APPLY NOW If you thrive in an environment that is requires a diverse set of skills, are proactive, organized, and looking for a unique role that blends being a rockstar on the phone, with office management, we want to hear from you! We are an Equal Opportunity Employer. We are committed to providing housing and employment opportunities free from discrimination based on race, color, religion, sex, national origin, disability, familial status, or any other protected class in accordance with federal and state law and follow all Fair Housing guidelines. Job Type: Full-time Pay: $60,000.00 - $68,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Health savings account * Paid time off * Professional development assistance * Retirement plan * Vision insurance Application Question(s): * Why are you seeking a new career? * Why are you interested in this position? Ability to Commute: * Overland Park, KS 66211 (Required) Work Location: In person
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