Account Manager - 20019
Job Description: Account Manager Department: Sales Reports to: Head of Business Operations and/or CEO Role Overview The Account Manager is responsible for the overall success, growth, and retention of assigned client accounts. This role acts as a trusted client advisor, ensuring strong client relationships, account expansion, sustainable revenue growth, and partners closely with the recruitment team to ensure consistent, high-quality recruitment delivery aligned with company goals and operational expectations. Key Responsibilities Inbound Sales * Convert inbound leads into closed won and allocate to Recruitment \& Client Success Manager based on capacity and specialty * Grow pipeline using the existing sales framework to maintain a high level of capacity for your respective teams * Follow up on old and current leads * Review projects on hold and cancelled deals regularly to keep prospects and clients active Client Advisory \& Relationship Management * Serve as the primary point of contact and strategic advisor for assigned clients * Build and maintain long-term, trust-based client relationships * Understand the client's business objectives and hiring needs to provide proactive guidance * Manage client expectations, risks, and escalations to ensure high satisfaction and retention * Collect and act on client feedback to continuously improve service delivery Revenue Ownership * Own revenue targets across managed accounts and ensure consistent performance * Work with the Recruitment \& Client Success Manager to analyze lost deals, discounts, and performance trends to improve outcomes * Protect profitability by adhering to pricing strategies and approval frameworks Business Development (Cross-sell \& Upsell) * Identify opportunities to expand account value through cross-sell and upsell of services * Introduce additional recruitment solutions or roles aligned with client needs * Collaborate with internal teams to pitch and close new opportunities * Track incremental revenue from account growth initiatives Team Coordination \& Performance * Ensure recruitment teams are aligned with client expectations, priorities, and timelines * Foster accountability, collaboration, and engagement across recruitment teams Success Measures * High client satisfaction and retention (CSAT, repeat business) * Consistent achievement of revenue and profitability goals * Measurable growth through cross-sell and upsell activities Core Competencies * Strong client advisory and stakeholder management skills * Commercial and revenue-driven mindset * Ability to lead, influence, and hold teams accountable * Analytical, proactive, and solution-oriented approach * Excellent communication and relationship-building skills