Technical Business Analyst
Job Title: Technical Business Analyst Location: Indianapolis, IN or Remote (EST time Zone) Project Scope: Sales \& Marketing Digital Transformation (Salesforce.com)Role ObjectiveWe are seeking a versatile Business Analyst to drive high-priority integration projects within our Medtech division. You will manage the Agile lifecycle while performing deep-dive business analysis to connect our Diagnostic Lab systems with Salesforce.com (CRM) . The ideal candidate ensures that sales and marketing teams have seamless access to lab data, enabling better physician engagement and patient outcomes. Key Responsibilities As a Business Analyst (BA): * Requirement Engineering: Lead discovery sessions to capture complex requirements for lab-to-Salesforce integrations (e.g., test volume data, provider affiliations, and results reporting) * Integration Mapping: Define data mapping and transformation logic between Laboratory Information Management Systems (LIMS) and Salesforce Health Cloud or Sales/Service Clouds * Process Design: Document "As-Is" and "To-Be" workflows for sales representatives and marketing automation teams * UAT Leadership: Lead User Acceptance Testing (UAT), ensuring the integrated solution meets the high compliance and accuracy standards of the Medtech space.As a Scrum Master (SM): * Agile Orchestration: Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) for a cross-functional squad of developers and testers * Impediment Removal: Proactively identify and resolve blockers related to technical dependencies or data privacy (HIPAA) hurdles * Backlog Management: Partner with Product Owners to groom the backlog, ensuring user stories are "Ready" for development with clear acceptance criteria. Required Qualifications· Experience: 7+ years of experience in BA/SM roles, with at least 3 years in the Medtech or Diagnostic Lab industry * Salesforce Expertise: Strong functional knowledge of Salesforce.com (Sales Cloud, Marketing Cloud, or Health Cloud) and its integration capabilities (APIs, Middleware) * Domain Knowledge: Deep understanding of the Diagnostic Lab sales cycle and how clinical data is utilized by commercial teams * Integration Proficiency: Proven track record of delivering projects involving system integrations (e.g., Mulesoft, Boomi, or custom API layers) * Compliance: Strong familiarity with HIPAA, PHI data handling, and Medtech regulatory requirements * Time Zone: Ability to work standard Eastern Standard Time (EST) hours to align with Indianapolis-based stakeholders. Technical Skills \& Tools· Project Management: Jira, Confluence, Azure DevOps * CRM: Salesforce (Certified Administrator or Business Analyst certification is a plus) * Documentation: Lucidchart, Visio, or Miro for process mapping * Methodology: Certified Scrum Master (CSM) or equivalent Agile certification