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Jobs at Tellent

3 open positions · From $12

Open roles

Digital Customer Success Manager DACHSenior Product Manager, AI & Agents

Senior Product Manager, AI & Agents

Köln, NW, DEonsiteFrom $12/yr

As our Senior Product Manager for the Agentic initiatives, you will own Tellent’s transition from a System of Record to a System of Action. This is a high-impact, cross-product role: instead of being embedded in a single product team, you will operate across all three of our core products - Hire, Manage, and Grow - building the unified AI layer that connects them. You will own the agentic product strategy and multi-cycle roadmap, driving everything from Model Context Protocol (MCP) infrastructure and specialist agents (Help, Hiring, Analytics) to action execution and external ecosystem channels like Slack and mobile. This is an execution-heavy role for a technically fluent product leader. You will act as the primary product contact for an AI/LLM-native engineering team, collaborating deeply on agent architectures, evaluation loops, and quality frameworks. You will also partner with our exploratory AI workstream to integrate long-term vision into concrete, shippable increments. You will report directly to our Chief Product Officer (CPO) and work day-to-day with our AI Engineering Team Lead. Your 12-month journey * First 3 months: Immerse yourself in the existing capabilities of Hire, Manage, and Grow. Establish a trusted operating cadence with the AI engineering team and build alignment with product PMs across our core areas. Deliver structural clarity to the immediate cycle work and take over the execution of our foundation layer. * After 6 months: Ship the foundational MCP infrastructure alongside our first wave of specialist agents (Help, Hiring, Analytics) into production. Establish clear evaluation methodology and quality loops to measure and define agentic adoption, moving from exploratory paths to predictable delivery. * After 1 year: The agentic foundation is adopted and driving measurable value across our customer base. You have mapped out a legible multi-cycle roadmap extending to proactive suggestions and external channels, validated early agentic monetization hypotheses, and successfully secured active production design partners within the AI-native segment. What you’ll be doing * Product strategy \& cross-product roadmap: Own the agentic product lifecycle across Hire, Manage, and Grow. Ensure the AI layer acts as a cohesive fabric rather than isolated features, maintaining constant alignment with core product PMs. * AI engineering partnership: Act as the direct product counter-weight to a highly technical, LLM-native engineering team. Collaborate on agent architectures, tooling, eval loops, and engineering tradeoffs. * Vision execution: Bridge the gap between blue-sky AI possibilities and reality. Partner with our exploratory AI workstream to ingest strategic vision and translate it into a pragmatic roadmap with clear execution metrics and kill criteria. * Market \& monetization tracking: Keep a pulse on the rapidly evolving agentic HR landscape (both AI-native startups and pivoting incumbents). Inform our Ideal Customer Profile (ICP) direction and test pricing hypotheses, including per-agent monetization models. * Defining "Good": Establish and track adoption metrics that signal a successful transition to a System of Action, providing clear signals that leadership and the GTM teams can act upon. What you bring We are looking for a seasoned product leader who possesses the technical depth to hold their own with AI engineers, paired with the product judgment to know what not to build. You lead with a bias to ship the smallest possible thing that proves the next strategic bet. Must-haves * Significant experience as a Product Manager, with a proven track record of shipping production-grade AI/agentic products or developer tooling. * Strong technical fluency in LLMs, agent architectures, MCP-style patterns, and LLM evaluation methodologies. * Comfort navigating multi-cycle, cross-product initiatives where the ultimate destination is clear but the discovery path requires exploratory iteration. * Exceptional written and asynchronous communication skills. With a remote-first collaboration model across offices, documentation and clear writing are your primary levers. * High product judgment and a strong commercial mindset - you think in terms of adoption and customer value, not just technological capability. * Full professional proficiency in English (C1 level). Nice-to-haves * European market literacy, particularly regarding compliance and AI regulation (as compliance forms part of our core trust layer). * Experience managing cross-border stakeholder groups. What we offer * Hybrid or remote working setup across Amsterdam, the Cologne area, and Poland * A chance to shape one of the most ambitious scale-ups in Europe and lead a company-defining tech transition. * Work in a diverse, multicultural, and remote-friendly team. * €1,500 annual training budget + 2 dedicated learning days * Pension plan, travel reimbursement, and wellness perks. * 28 paid holiday days + 2 additional days to relax. * Work from anywhere for 4 weeks/year. * Apple MacBook and top-tier tooling. * €200 home office budget. Please note: Benefits may differ based on your employment location. About Tellent Tellent is a Talent Management Suite that helps organizations attract, hire, manage, and grow their people. Our platform combines Applicant Tracking, HRIS, and Performance Management solutions used by 7,000+ companies across 100+ countries. With 250+ employees across Europe, we’re building intuitive and scalable HR technology that helps companies create better employee experiences. AI in our recruitment process We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at hr@tellent.com. If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.

3 months agovia universal intelligenceApply ›

Digital Customer Success Manager DACH

Not specifiedremote

As a Digital Customer Success Manager at Tellent your mission is to spearhead Tellent's Digital Customer Journey. Within the DACH market, you will be managing, growing, and retaining the segment of small-mid market customers (about 1400 customers at this point), with additional impact on the entire customer base. Your primary focus will be on driving product adoption, customer satisfaction, and retention through digital engagement methods that directly contribute to Tellent’s growth and Gross Revenue Retention (GRR) objectives. Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best digital led experience possible. This is an exciting career opportunity in a dynamic growth-stage SaaS organisation where your contribution is visible at company level. You will be leading projects which directly impact our business goals while you test, roll-out and iterate your ideas. About the team: The DACH Customer Experience Team has 5 team members in different disciplines (Onboarding, Digital, Scaled and Key Account CSM). The current goals of the team are to become a proactive team that drives adoption and increases retention. Together with your team members, you will be responsible for defining, leading, and tracking strategic and operational programs to improve Tellent’s ability to effectively and efficiently deliver excellent customer outcomes through a digital, self-service experience. You will cross-functionally work to orchestrate results with Account Management, Sales, Marketing, Product, Engineering, Support and Finance. Your 12-month journey: First 3 months you will get to know the team, the products and your market. You will join customer calls to understand their pain points and will quickly be involved in the whole customer journey, from onboarding to renewal! You will take over projects that are running already and work closely together on them with your colleagues, pick up customer requests from your market and collaborate with other departments like Sales, Support and Product Marketing. You will also start identifying potential initiatives that would suit your market. By the end of this period, you will be comfortable using CS tools and contributing to small-scale initiatives like webinars and email sequences. After 6 months You will be fully engaged in your market and have set up your first project. You will own a proactive customer campaign and its output. You will also collaborate with AMs on renewals and upsell opportunities while refining customer engagement processes. After 12 months You are the master of your segment and together with the team are delivering value to your customers at scale! You have a grip on what is happening in your segment and in the DACH market, understand where the risks are and can plan your months ahead with projects that play into the trends and movement of your segment. You have established good relationships with colleagues and a good understanding of the customer base to efficiently roll-out multiple initiatives - from product education center to large scale process improvements. What you’ll be doing: Establish the Tellent Digital Customer Journey in DACH together with the team and be the voice of the customer within the company. Develop and roll-out digital programs utilising channels such as email, in-app communication, video, webinars, events and help center to deliver communication at scale and drive retention. Collaborate with internal teams, including Account Management, Sales, Product Development, Support and Product Education to ensure better adoption and ongoing support for clients in a scalable way. Monitor your segment’s retention, adoption and engagement metrics to identify trends, potential issues, and areas for improvement. Proactively drive opportunities for upselling or cross-selling additional products or services to boost revenue growth. What you’ll bring to the team: Fluency in German with strong English communication skills (company language is English). Customer centric mindset - think from the customers needs Experience ideally in Digital Customer Success or Customer Success, but Support, Operations, Project Management or a related customer facing field (e.g. Hospitality, Education, or Digital Marketing) can be beneficial, too. Experience with Digital Programs, Customer Marketing, Product Education, or related experience with a technical SaaS or subscription software service A proactive, independent and analytical approach to managing projects and driving initiatives based on data driven decision making. Ability to collaborate cross-functionally to improve customer engagement processes. Curiosity and adaptability in learning new tools, techniques, and processes. Any transferable skills that you have gained in client facing roles are welcome What we offer Remote or hybrid working in Netherlands, France or Germany Diverse and international environment €1,500 annual training budget + internal learning opportunities Pension plan, wellness perks \& commuting/travel reimbursement 28 paid holiday days + 2 wellness days in 2026 Work from anywhere for 4 weeks per year Apple MacBook and all tools you need to succeed €200 home office budget Recruitment process Our recruitment process consists of 4 steps: Intake call with our TA specialist Online assessment First interview with the hiring manager (Andreas Willenbrink - Head of Customer Experience DACH) and a member of the team - to align on team fit and to learn more about your professional experience. * Case study interview - online interview based on an assignment, which you will present in front of a small panel. About Tellent Tellent is a leading Talent Management Suite designed to empower HR \& People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle. With a team of 250+ talented professionals across global hubs, we support 7,000+ organizations in 100+ countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500+ partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today.

recentlyvia universal intelligenceApply ›

Digital Customer Success Manager DACH

Not specifiedremote

As a Digital Customer Success Manager at Tellent your mission is to spearhead Tellent's Digital Customer Journey. Within the DACH market, you will be managing, growing, and retaining the segment of small-mid market customers (about 1400 customers at this point), with additional impact on the entire customer base. Your primary focus will be on driving product adoption, customer satisfaction, and retention through digital engagement methods that directly contribute to Tellent’s growth and Gross Revenue Retention (GRR) objectives. Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best digital led experience possible. This is an exciting career opportunity in a dynamic growth-stage SaaS organisation where your contribution is visible at company level. You will be leading projects which directly impact our business goals while you test, roll-out and iterate your ideas. About the team: The DACH Customer Experience Team has 5 team members in different disciplines (Onboarding, Digital, Scaled and Key Account CSM). The current goals of the team are to become a proactive team that drives adoption and increases retention. Together with your team members, you will be responsible for defining, leading, and tracking strategic and operational programs to improve Tellent’s ability to effectively and efficiently deliver excellent customer outcomes through a digital, self-service experience. You will cross-functionally work to orchestrate results with Account Management, Sales, Marketing, Product, Engineering, Support and Finance. Your 12-month journey: First 3 months you will get to know the team, the products and your market. You will join customer calls to understand their pain points and will quickly be involved in the whole customer journey, from onboarding to renewal! You will take over projects that are running already and work closely together on them with your colleagues, pick up customer requests from your market and collaborate with other departments like Sales, Support and Product Marketing. You will also start identifying potential initiatives that would suit your market. By the end of this period, you will be comfortable using CS tools and contributing to small-scale initiatives like webinars and email sequences. After 6 months You will be fully engaged in your market and have set up your first project. You will own a proactive customer campaign and its output. You will also collaborate with AMs on renewals and upsell opportunities while refining customer engagement processes. After 12 months You are the master of your segment and together with the team are delivering value to your customers at scale! You have a grip on what is happening in your segment and in the DACH market, understand where the risks are and can plan your months ahead with projects that play into the trends and movement of your segment. You have established good relationships with colleagues and a good understanding of the customer base to efficiently roll-out multiple initiatives - from product education center to large scale process improvements. What you’ll be doing: Establish the Tellent Digital Customer Journey in DACH together with the team and be the voice of the customer within the company. Develop and roll-out digital programs utilising channels such as email, in-app communication, video, webinars, events and help center to deliver communication at scale and drive retention. Collaborate with internal teams, including Account Management, Sales, Product Development, Support and Product Education to ensure better adoption and ongoing support for clients in a scalable way. Monitor your segment’s retention, adoption and engagement metrics to identify trends, potential issues, and areas for improvement. Proactively drive opportunities for upselling or cross-selling additional products or services to boost revenue growth. What you’ll bring to the team: Fluency in German with strong English communication skills (company language is English). Customer centric mindset - think from the customers needs Experience ideally in Digital Customer Success or Customer Success, but Support, Operations, Project Management or a related customer facing field (e.g. Hospitality, Education, or Digital Marketing) can be beneficial, too. Experience with Digital Programs, Customer Marketing, Product Education, or related experience with a technical SaaS or subscription software service A proactive, independent and analytical approach to managing projects and driving initiatives based on data driven decision making. Ability to collaborate cross-functionally to improve customer engagement processes. Curiosity and adaptability in learning new tools, techniques, and processes. Any transferable skills that you have gained in client facing roles are welcome What we offer Remote or hybrid working in Netherlands, France or Germany Diverse and international environment €1,500 annual training budget + internal learning opportunities Pension plan, wellness perks \& commuting/travel reimbursement 28 paid holiday days + 2 wellness days in 2026 Work from anywhere for 4 weeks per year Apple MacBook and all tools you need to succeed €200 home office budget Recruitment process Our recruitment process consists of 4 steps: Intake call with our TA specialist Online assessment First interview with the hiring manager (Andreas Willenbrink - Head of Customer Experience DACH) and a member of the team - to align on team fit and to learn more about your professional experience. * Case study interview - online interview based on an assignment, which you will present in front of a small panel. About Tellent Tellent is a leading Talent Management Suite designed to empower HR \& People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle. With a team of 250+ talented professionals across global hubs, we support 7,000+ organizations in 100+ countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500+ partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today.

recentlyvia universal intelligenceApply ›

Tellent office locations

Köln, NW, DENot specified

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