Senior Analyst, Client Insights & Business Intelligence
Senior Analyst, Client Insights \& Business Intelligence Irvine, CA (on-site) About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability. What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins. Join us and help shape a better, brighter future for patient access. Role Overview The Senior Analyst plays a critical role on the Client Success \& Program Delivery team, leading advanced analytics, supporting strategic client initiatives, and optimizing program performance. This role is ideal for professionals with 4-7+ years of relevant experience who possess strong technical skills, can manage independent analytical workstreams, and can confidently contribute to client-facing discussions. You will serve as an analytical subject matter expert - owning data quality, designing performance dashboards, delivering insights, and strengthening operational processes. Key Responsibilities * Client Program Performance \& Analytics * Own recurring program reporting and dashboard development, ensuring accuracy, timeliness, and insight depth. * Perform advanced data analysis using SQL and BI tools to identify trends, performance drivers, and program risks. * Convert analytical findings into actionable insights and recommendations for client and internal stakeholders. * Support business cases, renewal packages, opportunity sizing, financial modeling, and program optimization efforts. * Program Delivery \& Client Engagement * Serve as the analytical lead during program onboarding, implementation, and ongoing delivery. * Prepare client-ready presentations, QBR materials, and monthly/quarterly performance summaries. * Participate in client meetings to share insights, troubleshoot issues, and support transparency in program execution. Operational Excellence \& Process Improvement * Enhance and standardize SOPs, playbooks, and workflow documentation for scalability and efficiency. * Develop repeatable analytical templates, data models, and automation that strengthen program reliability and reduce manual work. * Partner with cross-functional teams to improve data pipelines, reporting infrastructure, and performance monitoring processes. Cross-Functional Collaboration * Collaborate with Product, Technology, Operations, and Analytics teams to align program needs with technical capabilities and enhancements. * Conduct market, payer, and competitive research to inform strategic initiatives and platform evolution. * Stay current on trends in healthcare access, affordability programs, specialty pharmacy, and benefit design. Education \& Experience * Bachelor’s degree in Business, Economics, Finance, Data Analytics, Healthcare Administration, Information Systems, or a related field. * 4-7 years of experience in analytics, consulting, client success, healthcare operations, program delivery, or a similar function. Technical Requirements * Proficiency in SQL for data extraction, transformation, joining tables, and validating large datasets. * Advanced Excel skills, including pivot tables, advanced formulas, data modeling, and large dataset manipulation. * Experience with data visualization / BI tools such as Power BI, Tableau, Looker, Qlik, or similar. * Ability to build automated dashboards, KPI scorecards, and data refresh pipelines. * Familiarity with Python or R for data analysis is a plus (not required but preferred). * Experience working with relational databases, data warehouses, or cloud analytics environments (e.g., Snowflake, BigQuery, Redshift) preferred. Professional Skills * Strong analytical mindset with the ability to interpret complex data and tell a clear, compelling story. * Excellent verbal and written communication skills; able to translate data into client-ready insights. * Highly organized, detail-oriented, and able to manage multiple concurrent priorities. * Comfortable working in a fast-paced, evolving environment with cross-functional collaboration. * Experience in healthcare, market access, specialty pharmacy, or patient support programs is highly preferred. What we offer: * Free gym membership * Modern office * Annual merit-based salary increases * 401(k) with annual company match * Medical - RIS Rx covers 100% of the employee’s base HMO medical plan * Voluntary Dental, Vision \& Life Insurance * Flexible Savings Account (FSA) * Paid Holidays * Time off that grows with you: * 3 weeks PTO 0-2 years * 4 weeks PTO after 3+ years * 5 weeks PTO after 5+ years * Recognition programs that celebrate impact and results * Mentorship and coaching opportunities * Clear growth paths and career development support * Fully stocked snack kitchen * Company-paid lunches