Client Care Account Manager
Client Care Account Manager In-Office Position - Brentwood, TN or Santa Rosa Beach, FL Resumes must be submitted in English No Third-Party Recruiters Please! OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for three consecutive years. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity, along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. We are seeking a Client Care Account Manager with 4-6 years of experience in account management, client services, or customer success. This individual will serve as a trusted advisor to our clients, driving account growth, managing renewals, and ensuring an exceptional client experience. The ideal candidate is highly organized, relationship-focused, and skilled at collaborating with both clients and internal teams. This is an on-site, in-office position in our Brentwood, TN or Santa Rosa Beach, FL office, where you will be surrounded by other humans. Why You’ll Love Working Here* Be part of a fast-growing fintech company with a fun, supportive culture. * Work in a dynamic, high-tech environment where your leadership will shape enterprise projects. * An AI-forward, global team with offices in Tennessee, Florida, and Bogotá, Colombia. Responsibilities* Client Communication \& Relationship Management: + Serve as the primary point of contact for assigned clients, ensuring timely delivery of tailored solutions and managing client feedback. + Respond to client emails and follow up on pending requests, approvals, and missing information to keep tasks on track. + Build and maintain strong relationships within the team and with clients. * Sales \& Contract Management + Own the sales cycle for sales opportunities and renewals. + Collaborate with Account Executives on new sales opportunities. * Client Onboarding \& Offboarding + Lead client onboarding and offboarding processes, coordinating with all internal stakeholders to ensure a seamless experience. + Help create ticket details that are shared with all stakeholders. * Client Meetings \& Account Management + Maintain full ownership of assigned client accounts, coordinating closely with the Accounting Department on invoicing and account changes. + Host client check-in calls. What we are looking for * Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree preferred. * Professional experience of 4-6 years in customer service, client management, or a related role, with a strong focus on client satisfaction and relationship building. * Excellent communication and interpersonal skills, with the ability to compose professional emails. * Experience in CRM software such as Salesforce and Copper. * Strong work ethic with the ability to work independently as well as collaboratively within a team. * Articulate and well accustomed to a client-facing role. * Maintain regular and predictable attendance. * Self-starter who can work collaboratively in a team environment. * Must be able to sit for extended periods, bend, reach, and perform repetitive tasks on a computer. Benefits: (waiting period may apply)* Company Paid Holidays * PTO Days (Paid Time Off) * PTO Day for your birthday * Medical Insurance * Dental \& Vision Insurance * Company Paid Life Insurance * 401(k) Job Type Full-time Contract Location Brentwood, TN or Santa Rosa Beach, FL A criminal background check is required. Apply at www.OMNICOMMANDER.com/careers