Jobs at Mongodb

Partners Solutions Architect

SydneyonsiteFrom $39/yr

<p>We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.</p> <p>MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and partners to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned software architects and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our field partner leaders and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.</p> <h3>Equivalent positions (TO BE REMOVED BEFORE POSTING EXTERNALLY)</h3> <ul> <li>Sr. Solution Architect</li> <li>Sr. Cloud Solution Architect</li> <li>Sr. Partner Success Solution Architect</li> <li>Sr. Customer Engineer</li> <li>Sr. Sales Engineer</li> <li>Sr. Presales Solutions Architect</li> <li>Sr. Partner Sales Engineer</li> <li>Sr. Partner Solutions Architect</li> <li>Sr. Partner<a href="https://resumeworded.com/career-profiles/solutions-architect-career-profile#anchorlink1job1"> Solutions Engineer</a></li> <li>Sr. Partner<a href="https://resumeworded.com/career-profiles/solutions-architect-career-profile#anchorlink1job3"> Solutions Consultant</a></li> <li>Sr.<a href="https://resumeworded.com/career-profiles/solutions-architect-career-profile#anchorlink1job7"> Data Architect</a></li> </ul> <h3>As an ideal candidate, you will have</h3> <ul> <li>8+ years of pre-sales experience with enterprise software and technical aptitude</li> <li>Working knowledge and ability to code with one  or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#)</li> <li>Experience with scalable and highly available distributed systems</li> <li>2+ years of software development experience</li> <li>Excellent presentation and communication skills</li> <li>The ability to travel up to 50%</li> <li>A Bachelor’s degree or equivalent work experience</li> </ul> <h3>As an ideal candidate, you may also have</h3> <ul> <li>Experience selling databases and/or deploying applications with any of the major cloud providers</li> <li>Experience with database programming and data modelling</li> <li>Knowledge of modern technologies - their function and integration requirements - e.g. Spark, cloud storage/streaming, API mgmt, Kafka, serverless.</li> <li>A cloud provider certification</li> <li>A MongoDB Certification</li> </ul> <h3>What you do at MongoDB</h3> <ul> <li>You work with our advisory consulting partners on reference architectures, patterns, and AI blueprints for making the best use of MongoDB</li> <li>You confidently articulate the business value of MongoDB solutions and bridge this to technical value</li> <li>You partner with our account teams to help ensure success in accounts ranging from small startups to large enterprises</li> <li>You align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel</li> <li>You translate technical concepts and patterns into business benefits for management and executives</li> <li>You act as a liaison, gathering feedback from the field to relay back to the Product Management team</li> <li>You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well account-based marketing events</li> <li>You demonstrate resilience and sound judgment in dealing with business challenges</li> <li>You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency</li> <li>You proactively seek opportunities to support and mentor other pre-sales team members and share best practices</li> <li>You have situational awareness and react appropriately in group settings</li> </ul> <h3><strong>Particularly with Partners</strong></h3> <ul> <li>You successfully build and maintain effective relationships with technical partners, gaining their trust, influencing their decisions, and reinforcing their understanding of how MongoDB adds value to the broader ecosystem and needs of clients</li> <li>You understand the importance of a strong sense of urgency reflected through ability to drive partner demand within the sales territory</li> <li>You align to drive partner Center of Excellence strategies and create demand for MongoDB solutions</li> <li>You have a strong understanding of partner business model, value, and needs</li> <li>You demonstrate the ability to anticipate and respond appropriately to partner objections</li> <li>You are seen as a “Trusted Advisor” with technical partner stakeholders</li> <li>You team up to build joint proposals with partners for the client</li> <li>You drive strategy and implementation of solution architecture for products and services within the partner ecosystem of the region</li> <li>You can demonstrate technical expertise of general IT and application operations through mentorship of local partner organizations</li> <li>You create strategies that map specific industry trends to account base within local partner organizations</li> <li>You create strategies that map competitive threats within local partner organizations</li> </ul> <h3><strong>What you will learn</strong></h3> <ul> <li>The rapidly expanding MongoDB product suite, including</li> <li>Core database server</li> <li>Atlas (fully managed cloud database service)</li> <li>Atlas Data Lake</li> <li>Atlas Full-Text Search</li> <li>Realm</li> <li>Charts</li> <li>Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark</li> <li>Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes</li> <li>Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security</li> <li>Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling</li> <li>Exposure to a wide variety of market verticals and broad spectrum of interesting use cases</li> </ul> <h3>About MongoDB</h3> <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p> <p>With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.</p> <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. </p> <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p> <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p> <p>MongoDB is an equal opportunities employer.</p> <table class="fields"> <tbody> <tr> <td>Requisition ID</td> <td data-provides="requisitionid">426269)</td> </tr> </tbody> </table> <p> </p>

3 months agovia universal intelligenceApply ›

Partner Solutions Architect

SydneyonsiteFrom $39/yr

<p>We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.</p> <p>MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and partners to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned software architects and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our field partner leaders and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.</p> <h3>As an ideal candidate, you will have:</h3> <ul> <li>5 to 8  years of related industry experience, ideally 2 years of experience in a partner facing role. </li> <li>Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity</li> <li>Experience implementing scalable and highly available distributed systems in the cloud and on-prem</li> <li>Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology</li> <li>Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership. </li> <li>Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle.</li> <li>The ability to travel up to 25%</li> <li>A Bachelor’s degree or equivalent work experience</li> </ul> <h3>As an ideal candidate, you may also have:</h3> <ul> <li>Experience developing, deploying, or supporting applications with any of the major cloud providers </li> <li>Experience working in a technical pre-sales capacity </li> <li>Experience with database programming and data models </li> <li>Experience in data engineering or AI/ML projects</li> <li>Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message</li> <li>A MongoDB Certification</li> <li>A Cloud Provider Certification</li> </ul> <h3>What you do at MongoDB</h3> <ul> <li>You work with our advisory consulting partners on reference architectures, patterns, and AI blueprints for making the best use of MongoDB</li> <li>You confidently articulate the business value of MongoDB solutions and bridge this to technical value</li> <li>You partner with our account teams to help ensure success in accounts ranging from small startups to large enterprises</li> <li>You align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel</li> <li>You translate technical concepts and patterns into business benefits for management and executives</li> <li>You act as a liaison, gathering feedback from the field to relay back to the Product Management team</li> <li>You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well account-based marketing events</li> <li>You demonstrate resilience and sound judgment in dealing with business challenges</li> <li>You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency</li> <li>You proactively seek opportunities to support and mentor other pre-sales team members and share best practices</li> <li>You have situational awareness and react appropriately in group settings</li> </ul> <h3>Particularly with Partners</h3> <ul> <li>You successfully build and maintain effective relationships with technical partners, gaining their trust, influencing their decisions, and reinforcing their understanding of how MongoDB adds value to the broader ecosystem and needs of clients</li> <li>You understand the importance of a strong sense of urgency reflected through ability to drive partner demand within the sales territory</li> <li>You align to drive partner Center of Excellence strategies and create demand for MongoDB solutions</li> <li>You have a strong understanding of partner business model, value, and needs</li> <li>You demonstrate the ability to anticipate and respond appropriately to partner objections</li> <li>You are seen as a “Trusted Advisor” with technical partner stakeholders</li> <li>You team up to build joint proposals with partners for the client</li> <li>You drive strategy and implementation of solution architecture for products and services within the partner ecosystem of the region</li> <li>You can demonstrate technical expertise of general IT and application operations through mentorship of local partner organizations</li> <li>You create strategies that map specific industry trends to account base within local partner organizations</li> <li>You create strategies that map competitive threats within local partner organizations</li> </ul> <h3>What you will learn</h3> <ul> <li>The rapidly expanding MongoDB product suite, including:</li> <li>Core database server</li> <li>Atlas (fully managed cloud database service)</li> <li>Atlas Data Lake</li> <li>Atlas Full-Text Search</li> <li>Realm</li> <li>Charts</li> <li>Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark</li> <li>Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes</li> <li>Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security</li> <li>Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling</li> <li>Exposure to a wide variety of market verticals and broad spectrum of interesting use cases</li> </ul> <h3><strong>About MongoDB</strong></h3> <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p> <p>With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.</p> <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. </p> <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p> <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p> <p>MongoDB is an equal opportunities employer.</p> <p>REQ ID: 2273453118</p> <p> </p>

3 months agovia universal intelligenceApply ›

Head of Early Talent Recruiting

Austin; New York City; United StatesonsiteFrom $104,000/yr

<p>Early career hiring has been a strategic enabler of our growth for 10+ years. The Head of Early Talent Recruiting for MongoDB is a key role on our Talent Acquisition team and an opportunity to lead a world-class global early career hiring program and scale it to support the company’s growth ambitions.</p> <p>In this role, you will be responsible for overseeing all aspects of our global early career hiring and programs. Employer branding on campus to execute our summer internship program and onboarding new graduates across all functions globally. This role reports to the Director of Talent Acquisition and sits on the Extended Talent Acquisition Leadership Team.</p> <p><span style="text-decoration: underline;">In-office/flexible/remote compatible roles:</span> This role can be based out of our offices or work remotely.</p> <h3>Roles & Responsibilities</h3> <ul> <li>Strategic Leadership: Lead and operationalize MongoDB’s approach to early career hiring. Serve as a trusted advisor and subject matter expert to the leadership team on global campus talent acquisition strategy</li> <li>People Management: Manage, grow, and develop a high-performing team of Recruiters and Program Coordinators</li> <li>Modernized Recruitment & AI Leverage: Drive efficiency and innovation in the recruitment pipeline. Champion the use of emerging technologies and AI tools to optimize high-volume sourcing, automate repetitive tasks, and scale candidate engagement without sacrificing the human touch</li> <li>University Partnerships: Oversee strategic relationships with university career centers and faculty. Analyze performance data at core schools to build data-driven recommendations for future recruiting cycles</li> <li>End-to-End Execution: Oversee the campus recruiting lifecycle, including creative recruitment events, interview loops, and candidate experience</li> <li>Internship Program Excellence: Drive the execution of MongoDB’s summer internship programs to ensure maximum engagement, professional development, and high conversion-to-offer rates</li> <li>Cross-Functional Collaboration: Partner closely with senior business stakeholders, Finance, HR, and Employer Branding to continually develop, execute, and enhance campus initiatives</li> </ul> <h3>Ideal candidate would have: </h3> <ul> <li>8+ years of campus recruiting experience, with a desire and passion to grow in that space while learning new skills to become a more well-rounded talent acquisition expert </li> <li>4+ years of people management experience, with a track record of coaching and developing recruiting teams</li> <li>You don't just follow a standard campus playbook. You bring creative, out-of-the-box ideas to employer branding and event execution, paired with strong program management skills</li> <li>Comfort experimenting with AI-driven talent acquisition tools to streamline workflows and analyze recruitment data</li> <li>Confidence and flexibility to manage interactions with senior stakeholders, cross-functional partners, and diverse candidate pools across regions</li> <li>Comfortable balancing long-term strategic initiatives with the high-volume operational tasks typical of campus cycles</li> </ul> <h3>About MongoDB</h3> <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p> <p>With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.</p> <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. </p> <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p> <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p> <p>MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p> <p> </p> <p><em>Req ID: 2273456532</em></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.</p></div><div class="title">MongoDB’s base salary range for this role in the U.S. is:</div><div class="pay-range"><span>$104,000</span><span class="divider">—</span><span>$204,000 USD</span></div></div></div>

3 months agovia universal intelligenceApply ›

Senior Customer Success Manager

Austin, TX, UShybridFrom $60,000/yr

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. This role can be based hybrid out of our Austin, TX or Charlotte, NC offices. ### Our ideal candidate will have 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem Prior exposure to database, cloud, and infrastructure technology is a plus ### On a given day in this role you will: Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization Document all customer interactions in internal systems, including Gainsight and Salesforce.com Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success Forecast expected churn and growth to your senior leadership team Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow ### About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 4263341952

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Senior Customer Success Manager

Austin, TX, UShybridFrom $60,000/yr

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. This role can be based hybrid out of our Austin, TX or Charlotte, NC offices. ### Our ideal candidate will have 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem Prior exposure to database, cloud, and infrastructure technology is a plus ### On a given day in this role you will: Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization Document all customer interactions in internal systems, including Gainsight and Salesforce.com Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success Forecast expected churn and growth to your senior leadership team Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow ### About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB. To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 4263341952

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Staff AI Technical Product Marketing Manager

US (remote or hybrid in one of the US offices)remoteFrom $10/yr

We are hiring a Staff AI Technical Product Marketing Manager to help craft and strengthen MongoDB’s AI positioning and messaging. This role’s focus spans developers and technical decision makers. This person will need both hands-on technical depth (e.g., experience building as a PM or engineer, developing meaningful side projects, or working in technical sales or marketing) and product marketing expertise to help drive strategic go-to-market activities. This person will need to have the ability to stay on top of emerging AI technologies, quickly perform research, and form points of view on MongoDB’s position in the market. This person evokes confidence in both one-to-one and one-to-many (e.g., webinars and events) engagements, whether internal to MongoDB or externally through MongoDB marketing activities. This role presents an exciting opportunity to play a key role in driving further education and increasing mindshare for MongoDB among developers building today’s most cutting-edge app

product marketing expertisetechnical depthability to stay on top of e...

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Jobs at Mongodb

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Partners Solutions Architect

Partner Solutions Architect

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Senior Customer Success Manager

Senior Customer Success Manager

Staff AI Technical Product Marketing Manager

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