Senior: Account Manager (FSI)
Purpose The Senior Account Manager will be responsible to act as a point of contact for their clients, and supporting the business in penetrating and expanding within a specific sector. They will build long-lasting, mutually beneficial relationships with their contacts. The role requires a strategic sales professional who can identify client needs, recommend tailored solutions, and drive revenue growth by aligning products and services with customer objectives. The ideal candidate will have a proven track record of achieving sales targets, improving operational efficiencies, managing client portfolios, and leading teams towards successful sales outcomes. Core Deliverables Industry Penetration: * Utilise your industry experience to develop and execute strategies for accessing and expanding in a specific industry. * Providing business, technical, and product knowledge in support of pre sales activities in order to ensure customer satisfaction Efficiencies: * Work closely with operations to streamline processes, ensuring smooth execution of sales strategies and increasing overall operational efficiency. * Address product related questions and technical challenges, while ensuring smooth sales strategy execution * Development and execution of new solution strategies to build new offerings with customers * Address product related questions and technical challenges Sales Target Achievement: * Accurate forecasting of the week, month, quarter, and FY, leveraging Zoho and its capabilities to drive and achieve sales and profit * Drives a sales process through a 90-day sales cycle with a 120-day pipeline view * Regularly report on sales progress, market trends, and operational performance to the Sales Stakeholder Management * Collaborate with internal teams and external partners to deliver value to clients and stakeholders. * Effectively working with other Makwa internal organisations (e.g. Sales, Customer Experience, Finance, Supply Chain) to drive customer requirements needed to achieve customer and business outcomes * Inspires customers by confidently articulating Makwa IT’s strategy, technology vision and business relevance * Build relationships with decision makers, business contacts, and influencers * Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth Experience and Expertise * 6 - 10 years' experience preferably in the same or similar role within the ICT environment * 3 year Degree/Diploma in relevant studies