Customer Success Manager
Customer Success Manager for OSR Academy Roles and Responsibilities: Management of OSR (Outside Sales Rep) Academy as 20-30 participants complete a 12-month course, online and offline Successfully onboard participants, and establish a partnership with their managers, ensuring full adoption and long-term success of the OSR Academy Organize all aspects of the program, including use of web-based learning management systems, course content and homework assignments, quarterly surveys, management of due dates, and weekly lessons. Coordinate and manage bi-weekly live training sessions with Hartmann and Guest Experts Proactively engage with participants through phone, email, and video calls to ensure they are completing weekly assignments and using sales training tools Facilitate student engagement, grade student-submitted content, and provide consistent reporting to the executive and manager Conduct monthly checkups with local managers discussing their participants as needed Serve as the main point of contact in all matters relating to OSR Academy Proactively collect testimonials and referrals throughout the year Benefits/Culture: Insurance (Medical \& Dental) 401k Company Plan with matching and profit sharing Flexible PTO – 15 PTO and 11 holidays Fun, collaborative, and team-oriented work environment A place where work-life balance is prioritized Sense of energy, pride, and ownership in your performance Opportunities for continued growth and learning A truly collaborative team and the ability to make a big impact Qualifications: Must be comfortable in a fast-paced, rapid-growth environment Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with close attention to detail Must be comfortable navigating online platforms Strong interpersonal skills and a consistently positive attitude Excellent written and verbal communication skills Comfortable managing low levels of conflict as you hold students accountable Proactive mindset regarding problem-solving Dependable team player who has the ability work independently Meets deadlines in a fast-paced environment Comfortable using the phone and engaging directly with customers Interest in acquiring new skills/knowledge Excellent follow-up skills Education and Experience Requirements: Bachelor’s Degree Required Proficient in Microsoft Office (Outlook, Word, Excel) Experience with Kajabi and Canvas is a plus, but not required Expectations: Candidates must reside in the DFW area. You will have 2 work locations: your primary work location (your home) and your secondary work location (office in Flower Mound). The majority of the work is remote, however, 25% of the time the Customer Success Manager will meet with the team in Flower Mound. There is variability on a week-to-week basis regarding which date and times we meet. Have a quiet and distraction-free working space. Dedicate your full attention to your job duties during working hours. You will work and be available from 8 a.m. to 5 p.m. Monday through Friday with a one-hour lunch. Salary Range: $55,000-$65,000 based on experience About OSR Academy Mission of the OSR Academy: To intentionally and proactively provide the next generation of LBM (Lumber \& Building Materials) Outside Sales Reps with confidence and discipline around the fundamentals of selling. www.osracademy.com About Bradley Hartmann \& Co. Bradley Hartmann \& Co. is a consulting and training firm passionate about improving sales, leadership, and language training in the construction industry. BRADLEY HARTMANN is one of the most sought-after thought leaders in the construction industry today. He has written 15 books and hosts both The Construction Leadership Podcast and The Craft of LBM Sales Podcast. Hartmann advises leaders of LBM dealers, distributors, and manufacturers across the country and trains thousands of commercial and residential construction leaders annually through his executive coaching and consulting, online training programs, custom workshops, and keynote speeches. www.bradleyhartmannandco.com COMPANY VALUES: F.A.C.C.T.S. F: Fun is a fixture A: Always highlighting our unique abilities C: Candid conversations C: Customers we enjoy working with—focus on keeping them for the long-term T: Try new...stuff S: Smarter today—always invest in ourselves Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Work from home Application Question(s): Do you currently reside in the Dallas–Fort Worth (DFW) area? Education: * Bachelor's (Required) Work Location: Hybrid remote in Flower Mound, TX 75022