LTC Customer Success Manager
At Blue Purpose, our mission is to empower senior care providers through transformative care-management technology. We are not just a software company; we are a purpose-driven team focused on helping caregivers, administrators, and clinical leaders deliver better outcomes through powerful, intuitive tools. If you’re seeking a career, passionate about healthcare, and innovation, we want to meet you. Job Title: Customer Success Manager (hybrid) Location: (Greater Tampa, FL area only) Salary: $33.65 pr/hr ($70,000/year) Overview We are seeking an experienced and relationship-driven Customer Success Manager to ensure our clients achieve maximum value from our solutions. The ideal candidate will serve as a trusted partner to our customers, driving adoption, engagement, and satisfaction while identifying opportunities for expansion and long-term retention. The CSM will own the post-implementation relationship with each customer—ensuring engagement, satisfaction, retention, and expansion—while acting as the bridge between clients and our product, training, and engineering teams. Responsibilities: Client Success \& Retention Serve as the primary point of contact for customers after go-live. Drive adoption of our platform across client teams through training, best practices, and ongoing optimization. Conduct regular check ins and performance reviews to ensure satisfaction and retention. Maintain awareness of customer’s operation status and evolving needs. Manage renewals and ensure contract satisfaction through proactive engagement. Manage customer escalations and ensure issues are resolved quickly and effectively. Technical \& Product Alignment Translate customer goals and issues into actionable feedback for Product and Development teams. Monitor client utilization metrics, proactively addressing underutilization. Stay current with product updates and ensure clients leverage new features effectively. Implementation Support Partner with Implementation and Training teams during onboarding to ensure smooth transition to post-launch success management. Conduct customer onboarding sessions to ensure successful product adoption. Document client goals, configuration preferences, and success plans in CRM. Collaboration Collaborate across Product, Support, Marketing, and Clinical teams to enhance customer communication and outcomes. Identify opportunities to expand relationships through additional services or modules. Maintain comprehensive documentation of interactions, agreements, and key account insights in CRM. Contribute to the continuous improvement of Customer Success playbooks and resources. Qualifications Experience in Long Term Care is a requirement Bachelor’s degree in Business, Computer Science, or a related field. 4+ years of experience in Customer Success or Account Management for a SaaS company (healthcare software experience preferred). Strong technical aptitude; ability to communicate software concepts clearly to non-technical users. Exceptional written, verbal, and presentation skills suited for both executive and frontline audiences. Highly organized, empathetic, and capable of managing multiple facilities simultaneously. Familiarity with healthcare operations, and regulatory environments is a strong plus. Strong knowledge of all business applications related to the operations of a Care Center like PCC, Matrix, UKG, etc. Core Traits Strategic relationship builder and trusted advisor. Data-driven and comfortable using dashboards and analytics. Calm, professional, and resourceful under pressure. Passionate about technology’s role in improving outcomes in senior care. What Success Looks Like Clients achieve measurable ROI, improved compliance, and higher satisfaction through VIBE. High renewal and engagement rates across assigned accounts. The CSM is viewed as a strategic partner, not a vendor. Why Join Us? Competitive compensation + full benefits (WFH, medical, dental, vision, life, AD\&D, 401k, PTO, Holidays) Play a pivotal role in helping LTC providers transform care delivery through technology, directly influencing resident outcomes and staff efficiency. If you’re passionate about learning and growing, have a heart for Long Term Care, and thrive in a startup environment, we’d love to hear from you. Apply now and help providers deliver better care through effective technology adoption. Influence product development by sharing firsthand insights through close customer relationships. Join a collaborative, mission-driven team dedicated to improving LTC operations—your organizational skills will directly contribute to our clients’ success. Pay: $69,000.00 - $70,000.00 per year Benefits: Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Do you have experience in Long Term Care of senior living? Work Location: Hybrid remote in Tampa, FL 33602