Banking Operations Analyst
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are: We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 1000+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. Who we're looking for: We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you: We're building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you're hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Banking Operations Analyst, you'll play a key part in delivering a high‑performing, customer‑centric banking operations function, getting hands‑on with identifying, communicating, and resolving missing or erroneous deposit transactions; resolving customer deposit complaints timeously; and monitoring processing across multiple regions to take corrective action when needed. What you'll do: - Ensure Accurate, Timely Deposit Processing: Source, validate, and capture deposit data and manual credits accurately and within SLA. Identify and escalate statement or data issues to internal and external teams for quick resolution. - Investigate, Troubleshoot, and Resolve Processing Issues: Monitor transactional processing and intervene where interruptions occur. Troubleshoot with internal Dev teams and 3rd‑party processors, proposing researched solutions to prevent recurrence. - Manage Escalations and Drive Customer Experience Excellence: Resolve escalations and queries within SLA in partnership with Finance, Call Centres, and other teams. Analyse and communicate shift handovers, volume drivers, and incidents to support consistent customer experience. - Enhance Documentation, Processes, and Operational Knowledge: Review and update SOPs, training materials, and product documentation. Identify process risks and efficiency improvement opportunities, recommending enhancements or automation. - Deliver Insights, Reporting, Testing Support, and Operational Readiness: Monitor Monies In reports to detect spikes or anomalies and alert relevant teams. Support testing and onboarding of new processors, while tracking market competitors and upcoming events that impact volumes. Our values are non-negotiables: Our culture is underpinned by core values that are linked to key behavioural competencies: Adaptability, Ownership and accountability, Initiating action, Resilience, Team orientation, Integrity, Innovation. Note: This position requires trust and honesty as it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done.